1. Introduction

This policy explains how we collect and use your personal information, as well as the terms related to bookings, cancellations, and treatments.

By booking an appointment, you agree to the terms outlined below.

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2. Personal Information

We may collect:

• Full name

• Contact details (phone number, email address)

• Appointment history

• Relevant medical or skin information where necessary

This information is used solely to provide safe, personalised treatments.

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3. Use of Information

Your information is used to:

• Manage and confirm appointments

• Contact you regarding your booking

• Provide safe and suitable treatments

• Maintain secure internal records

• Comply with legal and insurance obligations

Your data will never be sold or shared with third parties.

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4. Data Protection

All personal data is stored securely and handled in accordance with applicable data protection regulations. We take all reasonable steps to protect your information.

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5. Booking Policy

• A non-refundable deposit is required to secure all appointments.

• Appointments are only confirmed once the deposit has been received.

• All booking details must be accurate at the time of reservation.

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6. Cancellation & Rescheduling & Deposit Policy

• A minimum of 72 hours’ notice is required to cancel or reschedule an appointment.

• A non-refundable deposit is required to secure all appointments

• This deposit covers reserved time and business costs, including room rental and preparation.

• Appointments are only confirmed once the deposit has been received.​

• This policy is in place due to limited availability and room rental commitments.

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7. Refund Policy

• All deposits are strictly non-refundable.

• Due to the nature of beauty and aesthetic treatments, no refunds are provided once a service has been carried out.

• If you have any concerns, please contact us within 48 hours of your appointment so the matter can be reviewed.

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8. Late Arrival Policy

• Late arrivals may result in a reduced treatment time.

• If sufficient time is not available to complete the treatment, the appointment will be classed as missed and the deposit will be retained.

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9. No-Show Policy

• Failure to attend your appointment without notice will result in loss of deposit.

• Repeated no-shows may require full payment in advance for future bookings.

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10. Medical & Suitability

Clients must disclose any medical conditions, allergies, medications, or skin sensitivities prior to treatment.

We reserve the right to refuse treatment where it is deemed unsafe or unsuitable.

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11. Patch Test Policy

A patch test may be required for certain treatments, including lash, brow, micropigmentation etc services.

Failure to attend a patch test appointment may result in cancellation of the treatment.

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12. Permanent Makeup Disclaimer

Results may vary depending on skin type, lifestyle, and aftercare. Additional sessions may be required to achieve the desired result, unless otherwise stated.

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13. Policy Updates

We reserve the right to update or amend this policy at any time. The latest version will always be available on our website.

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14. Contact

If you have any questions regarding this policy, please contact us directly.